Refund policy

Our return policy is designed to be simple and straightforward to ensure your satisfaction while shopping with us. Please review the following terms to understand how we manage returns:

No Exchange, No Return, Except for Damaged Products

We maintain a strict 'No Exchange, No Return' policy, with the exception of damaged products. If you receive a damaged item, it is eligible for return under our guidelines.

7-Day Return Window

You have 7 days from the date of receiving your item to request a return for damaged products.

Return Eligibility Criteria

To be eligible for a return:

• Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
• You need to provide the receipt or proof of purchase.

Starting a Return

To initiate a return, please contact us at Labelgurbani@gmail.com

Return Process

Upon acceptance of your return request, we'll send you a return shipping label, along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Contact for Return Queries

For any questions regarding returns, contact us at Labelgurbani@gmail.com

Damages and Issues

Upon receiving your order, please inspect it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This enables us to address the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants).
• Custom products (special orders, personalized items).
• Personal care goods (beauty products).
• Hazardous materials, flammable liquids, or gases.

For queries about specific items, please get in touch.

Exclusions

We do not accept returns for sale items or gift cards.

Exchanges

To exchange an item, return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will inform you once we’ve received and inspected your return. If approved, you’ll receive a refund on your original payment method within 10 business days. Note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at Labelgurbani@gmail.com.